This policy applies to paid MemberNexa business listing plans.
7-day full refund
You may request a full refund within 7 calendar days of payment, including when your listing has already been published. An approved refund cancels the paid listing plan and its paid features.
Duplicate charges or inability to publish
If you are charged twice for the same order, we will refund the duplicate payment. If MemberNexa cannot publish your paid listing, we will refund the listing payment. These refunds are not limited to the 7-day change-of-mind window.
After 7 days
Routine change-of-mind refunds are not available after 7 calendar days. This does not limit any refund, cancellation or other rights required by applicable law.
How to request a refund
Use our contact page and include your business name, order or invoice number, payment date and the email used for your order. Do not send card numbers or other payment credentials.
Refund method
Refunds are returned to the original payment method, including the applicable tax on the refunded amount. Your bank or payment provider determines when the refund appears in your account.
What a listing provides
Your payment covers the listing plan described in your order. MemberNexa does not guarantee enquiries, leads, sales or search ranking. Verification is reviewed separately. Listing plans do not renew automatically.
Read our Terms of Service for the general terms.